Natural Skincare Queen Bath Salts
Natural Skincare Queen Bath Salts (1.75 lbs.)
COVID-19 Shipping/Delivery Delays
Due to COVID-19, the USPS is overwhelmed and packages are taking longer in some cities to be delivered. In some cases, the tracking information is showing that the product is still in transit with no updated information. I strive to provide great customer service and take responsibility when an error has been made on my end and sometimes even when it's not on my end. Please know that as a small business, I cannot absorb the costs to replace items waiting to be delivered or offer refunds on items yet to be delivered, because when they are finally delivered, I will have lost product and money. This is a hard place to be in as a business owner because I am not responsible for the mail delivery service, but I always want to make and keep my customers satisfied, so please keep this in mind when placing an order. My order processing times have not changed, but I no longer have control once an order is handed off to the postal service.
If 15 days have passed and USPS shows that your Priority-Mail-shipped package has still not been delivered, I will refund the cost of your order and a file an insurance claim with USPS to recoup my losses.
Skincare products are made to order. Please allow 2-5 business days for processing before your skincare products ship out. Orders containing body butter placed after 12:00 pm on Thursdays ship out on Monday, so that they do no spend the weekend in a hot postal warehouse. Due to the natural ingredients used in our skincare products, please order to allow for delivery when someone is available to rescue your package from prolonged heat or warm weather (i.e. you can have your order delivered to your job, etc.). Our butters will melt.
If you would like for your items to be personally delivered by us to a Glynn County, Georgia location, choose the local delivery option during checkout and select a delivery time and date from the calendar. We deliver on Mondays, Wednesdays, and Fridays. Local delivery is free. Please make sure that your phone number and/or email is listed so that we can contact you to confirm your delivery date. If the best contact info differs from the account information, please include the best contact information for delivery in the notes section.
Returns are accepted within 30 days of delivery at 100% the purchase price (excludes any shipping fees incurred). No returns accepted for "clearance bin" items or swimsuits. Buyer is 100% responsible for the return shipping costs. Refunds will only be issued after the item(s) have been received in the same condition in which they were shipped. We reserve the right to reject any returns that do not meet these conditions. Eligible refunds will then be issued within 5 business days.
All Priority Mail orders are insured. We do not issue refunds for orders not received if the tracking information shows the package was delivered. If mail delivery is unreliable at your address, we suggest that you have your order shipped to another address. In the event that an order is damaged during transit and you contact us within 60 days of the mailing date, we will file a claim with the mail carrier on your behalf and keep you updated via email of the claim status. A refund will be issued once the claim is paid. You also have the option to file a claim on your own. See the USPS' claim procedures. Note the following whether you decide to file a claim on your own or have us do it for you: "If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package."